Terms & Conditions

Last updated: 1 November 2025

Please read these Terms & Conditions carefully before using the SleekHaven website (www.sleekhaven.co.uk) or making a purchase from us. By accessing or using our site, you agree to be bound by these Terms.

1. About SleekHaven

SleekHaven (“we”, “us”, “our”) is owned and operated from:

SleekHaven
71–75 Shelton Street
London, UK
WC2H 9JQ

Email: hello@sleekhaven.co.uk

2. Use of Our Website

By using our website, you confirm that you:

  • Are at least 18 years old
  • Have the legal capacity to enter into a contract
  • Agree to use the website lawfully

You must not use this website for fraudulent, harmful or illegal activity.

3. Products & Availability

We offer high-quality glass chopping boards and other homeware products.
All items are:

  • Made to order
  • Subject to availability
  • Accurately described to the best of our knowledge

Colours and details may vary slightly depending on screen settings and the printing process.

4. Ordering Process

When you place an order, you will receive:

  1. Order confirmation email
  2. Dispatch notification with tracking information

We reserve the right to decline or cancel orders if:

  • The product becomes unavailable
  • There are pricing or description errors
  • Fraudulent activity is suspected

In such cases, you will be refunded promptly.

5. Pricing & Payment

All prices are listed in GBP (£) and include VAT.

We accept secure payments through:

  • Credit & debit cards
  • Stripe
  • PayPal

Your payment information is processed by trusted third-party providers — we do not store payment details.

6. Shipping & Delivery

We offer delivery within the UK.
Delivery estimates will be shown at checkout.

Please note:

  • All products are made to order
  • Typical dispatch: 2–4 business days
  • Delays may occur during peak periods or due to courier issues

Once dispatched, delivery times depend on the courier.

SleekHaven is not responsible for delays caused by events outside our control.

7. Returns & Refunds

Because our products are made to order, returns are accepted only when:

  • The item arrives damaged
  • The wrong item was delivered
  • There is a clear manufacturing defect

If eligible, we will:

  • Replace the item, or
  • Offer a refund

Customers must contact us within 14 days of receiving the order, including photos as evidence.

Email: hello@sleekhaven.co.uk

8. Cancellations

Orders may be cancelled within 2 hours of purchase.
After this window, your order may already be in production and cannot be cancelled.

9. Intellectual Property

All images, text, designs, and content on this website are the property of SleekHaven or our licensors.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Sell

Any part of our website or products without written consent.

10. Limitation of Liability

SleekHaven is not liable for:

  • Losses caused by incorrect use of the product
  • Minor colour variations due to screen differences
  • Delays caused by shipping carriers
  • Indirect or consequential losses

Our total liability for any claim will not exceed the value of your order.

11. Your Information

Your personal data is handled according to our Privacy Policy.
By placing an order, you consent to your information being used for:

  • Order processing
  • Delivery updates
  • Customer support

12. Third-Party Services

We may use trusted third-party providers for:

  • Payment processing
  • Fulfilment
  • Shipping
  • Analytics

These providers have access only to the data required to perform their services.

13. Changes to These Terms

We may update these Terms & Conditions when necessary.
Any changes will be posted on this page with a revised “Last updated” date.

Your continued use of the website constitutes acceptance of the updated Terms.

14. Contact Us

For questions about these Terms, please contact us:

📩 hello@sleekhaven.co.uk
📍 71–75 Shelton Street, London, WC2H 9JQ

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