Shipping & Delivery Policy

Last updated: 1 November 2025

At SleekHaven, all products are made to order and shipped from our UK production partner.
We aim to ensure your order arrives safely and on time.

1. Where We Deliver

We currently deliver within the United Kingdom only.

2. Processing Time

Every item is made to order, printed, packed and prepared specifically for you.

  • Processing time: 2–3 business days
  • Orders are processed Monday–Friday
  • Orders placed on weekends or holidays begin processing the next business day

You will receive an email confirmation once your order enters production.

3. Delivery Time

Once your order has been processed and dispatched:

  • Standard UK delivery: 2–4 business days

Delivery times may vary slightly depending on your address, courier workload, or seasonal demand.

4. Fulfilment & Dispatch Location

All products are packaged securely and shipped from our UK production partner:

Unit 1 & 2
Blackburn Business Park
Hutton Street
Blackburn, Lancashire
BB1 3BY
United Kingdom

Your parcel will be handled with care to ensure safe transit.

5. Tracking Information

Once your order has been dispatched, you will receive a tracking link via email.
Tracking updates may take several hours to appear depending on the courier’s scanning time.

6. Delivery Issues

If your order is delayed, missing, or shows as delivered but cannot be found:

We will contact the courier on your behalf and resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Please verify your address before completing checkout.
SleekHaven cannot be held responsible for delays or lost packages due to incorrect shipping details provided at purchase.

If you made a mistake, contact us within 2 hours of placing your order.

8. Damaged Orders

If your parcel arrives damaged:

We will arrange a replacement or refund depending on the issue.

9. Failed Deliveries / Return to Sender

If a parcel is returned due to:

  • Incorrect address
  • Recipient unavailable
  • Failure to collect from a pickup point

…we may need to charge a re-delivery fee.
Refunds for failed deliveries are assessed case-by-case (excluding shipping fees).

10. Contact Us

For any delivery questions, please contact:

📩 hello@sleekhaven.co.uk
📍 71–75 Shelton Street, London, WC2H 9JQ

0