Last updated: 1 November 2025
SleekHaven (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from www.sleekhaven.co.uk.
1. Who We Are
SleekHaven
71–75 Shelton Street,
London, UK,
WC2H 9JQ
Email: hello@sleekhaven.co.uk
We act as the Data Controller for your personal information.
2. The Information We Collect
We may collect and process the following types of data:
A. Personal Information
Provided directly by you when placing an order or contacting us:
- Name
- Email address
- Billing address
- Shipping address
- Phone number (if provided)
B. Payment Information
Processed securely by third-party payment processors (e.g., Stripe, PayPal).
We do not store or have access to your card details.
C. Order Information
- Items purchased
- Order total
- Fulfilment status
D. Automatically Collected Information
When you visit our website:
- IP address
- Browser type
- Device information
- Cookies and tracking data
- Pages you viewed and time spent
3. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Provide order confirmations and tracking updates
- Respond to customer service enquiries
- Improve website performance and user experience
- Detect and prevent fraud
- Comply with legal obligations
We only use your information when we have a lawful basis to do so.
4. Sharing Your Information
We may share your data with trusted third parties:
A. Service Providers
- Payment processors (Stripe, PayPal)
- Fulfilment and printing partners
- Shipping carriers
- Customer service tools
- Website hosting and analytics tools
They only receive the information necessary to perform their services.
B. Legal Obligations
We may disclose information if required to comply with:
- UK law
- Court orders
- Government or regulatory requests
We never sell your personal information.
5. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Remember your basket
- Analyse website traffic
- Personalise your shopping experience
- Support advertising and marketing
You can manage or disable cookies in your browser settings.
6. How We Store & Protect Your Data
We take reasonable technical and organisational measures to protect your data, including:
- Encrypted connections (SSL)
- Secure servers
- Limited access to personal data
- Regular security monitoring
However, no method of transmission on the internet is 100% secure.
7. Your Rights (UK GDPR)
Under UK data protection law, you have the right to:
- Access the data we hold about you
- Correct any inaccurate information
- Request deletion of your personal data
- Restrict processing in certain circumstances
- Object to the use of your data for marketing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us at:
📩 hello@sleekhaven.co.uk
8. Data Retention
We retain your data only as long as necessary:
- Order information: 6 years (required for HMRC)
- Customer service communications: typically 12–24 months
- Cookies: duration varies by type
9. Third-Party Links
Our website may contain links to external sites.
We are not responsible for their privacy policies or content.
10. Children’s Privacy
Our website is not directed to children under 16.
We do not knowingly collect data from minors.
11. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices.
Any updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
📩 hello@sleekhaven.co.uk
📍 SleekHaven, 71–75 Shelton Street, London, UK, WC2H 9JQ